Councils, universities, communities and other public bodies need people to find their way, get answers, stay informed and connect with the place and its stories, across parks, town centres, civic buildings and neighbourhoods. Dwel puts that knowledge in everyone's pocket, in any language, at any hour.
- Helps residents and visitors find their way and get information across campuses, community landmarks and public spaces - no app to download, no desk to queue at.
- Answers questions on council services, local amenities and what's happening in the area, in any language and at any time of day.
- Invites communities to express their views in a safe, non-judgemental forum, accessed in the spaces they live and work.
- Reduces the burden on council and front-of-house teams fielding the same questions again and again.
- Gives councils anonymised insight into what residents actually want to know, and where trust or understanding is breaking down.
How It Works for Councils and Public Bodies
People scan a QR code or tap a link and talk to a Guide in their phone's browser, with no app to download and no desk to queue at. It answers in the visitor's own language and speaks only from content you approve, such as council services, local amenities, events and the story of the place.
Proven on a High Street
In Camden Town, a voice guide for the high street was piloted with Camden Council as a tool for local economic development. The case study has the details.
Privacy and Trust
Visitors do not need to create an account. Dwel gives you anonymised, GDPR-compliant insight into what people want to know, and it never sells data.
Common Questions
Can residents use it in their own language?
Yes. Dwel converses naturally in many visitors' own languages. The current list includes Mandarin, Arabic, French, Spanish, German, Italian, Portuguese and Japanese, and it is growing all the time.
Do visitors need to download an app?
No. Visitors scan a QR code or tap a link and the Guide runs in their phone's browser, with no app to download and no account to create.
What do we learn from it?
You get anonymised, aggregated insight into what residents and visitors ask, where they ask it and what they cannot find. Raw, identifiable conversations are not shared with you.
Keep Exploring
Ask our friendly team what Dwel could do for your place - no pressure, no hard sell.